Shipping & Returns
Here you'll find everything about payment, shipping and returns at FAE for Safety. If you have a question that isn't answered here, feel free to contact us at info@faeforsafety.se.
Payment
What payment methods do you offer?
- Card – Visa, Mastercard and American Express
- Klarna – invoice, instalments and direct payment
- PayPal
Can I change or cancel my order after placing it?
Yes, if your order hasn't been shipped yet. Contact us as soon as possible at info@faeforsafety.se with your order number.
Can I order as a business and get an invoice?
Yes, businesses can order via Klarna business invoice. Contact us if you need help.
I haven't received an order confirmation – what do I do?
The order confirmation is sent automatically by email after purchase. Check your spam folder. If you still haven't received it, contact us and we'll resend it.
Shipping
How long is the delivery time?
- Air vests: 4–6 weeks (made to order)
- In-stock products: 2–5 business days within Sweden, 5–7 business days to other countries
Shipping costs within Sweden
- Standard Small (0–0.5 kg): 89 SEK
- Standard Medium (0.51–1 kg): 99 SEK
- Standard Large (1.01–3 kg): 119 SEK
- Free shipping on orders over 5,000 SEK
Shipping costs within the EU (shown in SEK)
- Standard Small (0–0.5 kg): 89 SEK
- Standard Medium (0.51–1 kg): 214 SEK
- Standard Large (1.01–2 kg): 280 SEK
- Free shipping on orders over 5,000 SEK
Which carrier do you use?
We ship all deliveries with PostNord.
Can I track my order?
Yes – you'll receive a tracking number by email once your order ships.
Returns & exchanges
How many days do I have to return an item?
We offer a 14-day right of return and exchange from when you receive the item.
Can I exchange my item for a different size?
Yes, exchanges are handled as a return plus a new order. Follow the return process and order the new size through the store.
What does a return cost?
A return fee of 89 SEK applies. Return shipping is paid by the customer and deducted from the refund. The original shipping cost is non-refundable.
How do I return an item?
- Log in to your account and register the return.
- Approve the 89 SEK return fee with BankID.
- A return label will be emailed to you – print it and attach it to the package.
- Drop off the package at your nearest PostNord agent.
How do I return an item from the EU?
Contact us at info@faeforsafety.se for more information.
Refunds
Refunds are issued once we've received and inspected the item. Processing can take up to 10 business days depending on your bank.
What do I do if I received a damaged or faulty product?
Contact us immediately with photos of the product and a description of the fault. We handle these cases in accordance with applicable consumer protection law and arrange a replacement or compensation.
Other
What's the easiest way to reach you?
You can reach us by email at info@faeforsafety.se or via the contact form on our website. We usually reply within 1–2 business days.
Do you offer gift cards?
Yes, we offer digital gift cards that can be used across our entire range. You'll find them in the store.